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Terms & Conditions

 

 

Effective Date: December 5, 2025

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These Terms and Conditions apply to all design, printing, packaging production, and related services provided by HL Packaging International Inc.
Please read and understand the following policies before placing an order or approving artwork.

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1. Contact Information & File Submission

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​Please send all related design materials, such as business cards, packaging, advertisements, and event display files, to:​

• Email (Customer Service): inquire@hlpackaging.us

• Phone / WhatsApp / SMS: 347-718-9986 (English / 中文)

• Zelle: 347-718-9986

For WeChat communication, please contact customer service to request our QR code.

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2. Materials Required to Begin Design

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Please provide the following information (English or Chinese):

1. Company or store name

2. Phone number / mobile number

3. Email and website (optional)

4. Address

5. Business hours

6. Service offerings / product scope

7. Reference images, logo, and design requirements

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3. Payment Methods & Payment Policy

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We accept:

• Zelle：347-718-9986

• U.S. domestic bank transfer

• Credit card (card number, name, expiration date, CVV, billing ZIP code required)

• Cash / check (New York only)

• All orders are subject to 8.875% NY State sales tax​​

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Production Policy

Orders with incomplete payment will not be scheduled for production.

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Delivery Policy

All payments must be fully settled before any order is released.
This applies to:

• In-store pickup

• UPS, FedEx, or trucking shipments

• Customer-arranged drivers

• On-site trade show delivery

• Third-party logistics pickup

If any outstanding balance remains, we will be unable to arrange shipment or pickup.

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Late Payment Handling

In the event of late or unpaid balances, HL Packaging may take the following actions:

• Pause production

• Withhold delivery of finished products

• Suspend after-sales support

• Engage legal or third-party collection services if necessary (additional fees may apply)

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4. Design Draft Process

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Upon receiving full payment, our design team will begin working on your initial draft.
The draft will be emailed to you for review when completed.

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5. Revision Policy

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Clients may request the following revisions:

• Text, phone number, or address changes

• Image replacement

• Minor layout adjustments

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Complete redesigns or changes to the overall design direction are not included and may incur additional fees.

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6. Final Artwork Approval

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1. Production will proceed based on the final artwork version approved by the client.

2. Clients are responsible for confirming all text and details are correct.

3. Once approved, artwork cannot be modified.

4. HL Packaging is not responsible for errors resulting from incomplete client proofreading.

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7. Production Time & Delivery

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• Production time varies by product and excludes holidays or maintenance periods.

• Files approved after 6:00 PM will be processed the following business day.

• Out-of-state shipments typically take 3–4 business days via UPS or trucking.

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8. Refund & After-Sales Policy​

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Design and Printing Orders:
If canceled during the initial design stage, a 50% refund may be issued.
The remaining amount covers design labor.

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Design-Only Orders (e.g., Logo):

• 50% design deposit required to begin

• Deposit is non-refundable once design work has begun

• If no design work has started, the deposit may be converted to store credit

• Deposit is non-refundable once design is completed

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Non-Refundable Situations

Including but not limited to:

• Incorrect size, material, or quantity selected by the client

• Proofreading errors made by the client

• Material thickness, texture, or appearance differing from expectations

• Delays caused by weather, logistics, or other uncontrollable factors

• Standard gang-run color variation (10–15%)

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9. Color Variation Disclaimer

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• A CMYK color variance of ±10% is normal in the printing industry

• Different batches may vary by 10–15%

• Monitor colors differ from printed results

If exact color matching is required, please consider this before placing an order.

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10. Cutting Tolerance​

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• Standard cutting tolerance is 1–2 mm

• Border designs should use at least 3–4 mm thickness

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11. Quality Issue Procedure

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If you believe there is a production quality issue, please email photos to:

inquire@hlpackaging.us

Once verified as a production defect, a reprint will be provided.
(Color variation is not considered a defect.)

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12. Customer-Provided Files

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For client-supplied final artwork:

• We only verify the file can be opened

• We are not responsible for color, layout, or typographical errors

• File modifications requested by the client may incur additional charges

Errors resulting from the client’s file will be the client’s responsibility.

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